The following are just of few of the major milestones achieved, starting from our preparation for ISO 9001 recognition:

Continual Improvement training on developing of SMART objectives
Performing Root Cause analysis, Corrections and corrective actions
Conducted 9 Internal Quality Audits since 2011
Trained over 80 internal Quality Auditors and over 15 Lead auditors
Management Review Meetings (9th MRM)
Preparation of Corrective action plan (CAP) Completed
Restructuring of academic Programmes in line with CUE requirements.
Developed module Service Level Agreement modules for departmental customization
Directorates Service Level Agreement
Developed more Monitoring and Evaluation tools

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Directorate of Quality Assurance

Masinde Muliro University of Science and Technology