Ms. Bernadette Sabuni.

Director, Quality Assurance

Quality is ‘fitness for purpose' in meeting or conforming to the generally acceptable standards. Quality Assurance (QA) is a mechanism to guarantee that a system is ‘fit for purpose. In reference to higher education, QA is a planned activity for systematic review process of an educational institution and a program to determine whether or not acceptable standards of education, scholarship, and infrastructure are met, maintained, enhanced and ensuring that students are offered learning opportunities of an acceptable quality.

Quality Assurance in higher education is now the focus world wide. University graduates are competing in an environment shaped to the local and national needs as well as international expectations and standards. Globalization concept impacted on international standards is increasing thus placing public demand for transparency and accountability. Educators and policymakers are challenged to set standards of their own that takes care of the needs and expectations of their stakeholders who include students, sponsors, employers, governments, collaborators, donors and the community.

1. Quality Assurance Policy Statement


Masinde Muliro University of Science and Technology (MMUST) is committed to providing quality higher education that provides intellectual, social, cultural and economic benefits to society through programs of education, research and scholarship. This commitment is supported by the Quality Management Framework (QMF) which provides the planning, strategies: reporting and continuous improvement that create awareness to all students and stakeholders, ensuring that systems, processes and core business activities are fit for the purpose for which they are desired. QMF for the University exists to safeguard the general interest of all stakeholders in sound standards and maintenance of high quality education.

QMF encourages continuous improvement in the management of quality academic processes. In this respect, the QA Unit and Quality Assurance Implementation Committee (QAIC) operating and the Planning, Quality Assurance and Evaluation Committee of the Senate in liaison with faculties, schools, centres, departments, units and sections carry out reviews of individual and group performance.

The University is committed to providing a quality learning experience for all of students in line with the Client Service Charter. Furthermore, educators and policymakers are expected to develop mechanisms to put into effect standards and monitor performance of the systems with a view to taking appropriate and timely measures, and adapt to new realities.

2. Vision and Mission Statements


The Vision of MMUST is to be a centre of excellence in science and technology responsive to development needs of society through engagement in dynamic knowledge creation and application

The Mission of MMUST is to generate, preserve and disseminate knowledge by integrating science and technology into quality programme covering a wide variety disciplines while engaging in innovative research, training, teaching and consultancy

Vision and Mission of Quality Assurance Unit

Derived from the University Vision and Mission statements:

1 Quality Assurance Unit Vision is to ensure excellence in quality assurance instruments in higher education.

2 Quality Assurance Unit Mission is to coordinate and evaluate quality assurance processes in teaching/learning, research and support services aimed at achieving the University goals.

3. Objectives


The objectives of the Quality Assurance Unit are:

To monitor and ensure that performance processes in all aspects of the University functions are appropriate and relevant.

To monitor implementation of the University strategic plan

To develop MMUST Quality Assurance policy

To coordinate Students' Evaluation of staff and programmes

To encourage self assessment of teaching staff

To coordinate internal and external assessment of programmes and institution as a whole

Organize seminars, workshops and conferences

4. Strategy

The strategies for achieving the objectives in Quality Assurance Unit include:

Review of existing procedures and made known to the stakeholders.

Prepare check lists of procedures used in the performance evaluation

Conduct annual evaluation of the University strategic plan

Set up a Quality Assurance Implementation Committee to develop MMUST QA Policy and carry out quality audits.

Conduct self assessment programs that have completed their cycle

Develop a self assessment manual

Keep stakeholders: staff and students well informed of evaluation results, efforts made and recommendations

5. Internal Administrative Linkages

This enables QAU to link up top management, academic and non-teaching units in implementing QA agenda with a view:

This enables

To facilitate evaluation of programmes,

To provide all internal sectors with feedback on evaluation results

To ensure that all internal sectors are aware and adhere to the established QA procedures

External linkages

The External Linkages is a link organ between MMUST stakeholders, regulatory and professional bodies that have relevant activities to the University.

6. Quality Assurance Implementation Committee


The Quality Assurance Implementation Committee (QAIC) works under the QA Coordinator and comprise representatives from:

Academic Division

Administrative and Finance Division

Planning, Research and Extension Division

7 Expected Outcomes

The anticipated outcome, following successful implementation of the QA activities includes:

Improved student performance and success in learning

Improved work performance of academic and support staff

Enhanced transparency and stakeholders confidence

Enhanced capacity to compete with other higher learning institutions nationally, regionally and globally

Quality assurance is our collective responsibility


8. Quality Policy Statement (Download)

Click here to view the Quality Policy Statement

9. Quality Assurance Staff

 P. O. BOX 190-50100, Kakamega

Phone no: +254 702597361/ 702597360/72505222/72505223/



All Rights Reserved. ...ISO 9001:2008 Certified.

Copyright © 2017.