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MMUST Support Staff Undergo Capacity Building Training on Skills, Retirement and Culture Change for Improved Service Delivery

Participants of the training at the Farm View Hotel, Busia.

Masinde Muliro University of Science and Technology (MMUST) Support Staff underwent capacity building training on skills, retirement, and culture change from 9th to 10th March 2023 at the Farm View Hotel, Busia. The aim of the training was to equip them with the skills and behavior change for improved service delivery at the University. This phase I training organized by the Human Resource Department drew participants working in various sections of the University including Assistant Clerks, Masons, Janitors, Kitchen Attendants, Grounds men, Artisans, and Office Assistants.

The training was graced by the Vice Chancellor, Prof. Solomon Shibairo who appreciated the staff for their hard work and commitment. He urged them to uphold core values such as integrity, professionalism, and collegiality while serving in their respective sections. The Vice-Chancellor stressed decent dressing and office etiquette as key considerations at the workplace.

Participants of the training at the Farm View Hotel Busia2

Front row: The Deputy Vice-Chancellor (Administration and Finance), Prof. John Kuria, the Vice Chancellor, Prof. Solomon Shibairo, and a section of the trainees following presentations of the training.

Speaking during the opening ceremony, the Deputy Vice-Chancellor (Administration and Finance), Prof. John Kuria Thuo, encouraged the staff to embrace teamwork and be procedural while addressing issues affecting them at work.  He added that time management is key to effective and efficient work outcomes.

In his presentation, ‘Disciplinary Processes and Staff Welfare Issues’, Mr. Josephat Shigogodi who represented the Registrar Administration, pointed out that discipline is the pillar of healthy industrial relations, and that the promotion and maintenance of employee discipline is critical for the smooth functioning of an organization. He emphasized proper service delivery at all cadres of professionalism. In addition, he advised the employees to embrace cultural diversity in the workplace.

According to the Assistant Registrar of Administration, Mr. Gregory Muluta, such training is key to improved performance and knowledge of Human Resources procedures. He noted that the fundamental indicators of positive employee productivity are positive attitude and behavior as well as knowledge of employee rights. Therefore, these are key drivers to effective and efficient work performance as required by the University.

Participants of the training at the Farm View Hotel Busia3

A section of the training participants.

The participants were trained on various topics including; ‘Organization Culture & Behavior Change’- by Dr. Noel Malanda, ‘Records Management, Planning & Organizing Skills’- by Ms. Ruth Omega, ‘Occupation, Health &Safety’- by Mr. Gregory Lidzanga, ‘Time Management, Stress Management, Counselling Skills & Critical Thinking Skills’- Prof. Kenneth Otieno‘Career Progression, Training &Placement’- Mr. Silas Magonya, ‘Communication Skills and Protocol Etiquette’‘Public Relations and Customer Care Skills’- Dr. Lydia Anyonje‘Team Building Skills’- Ms. Edna Kwamboka and ‘Psychological Planning for retirement and Financial Management’- CPA Jared Rading.

Other notable personalities present were; Ms. Lilian Andeyo, Mr. Kipkemboi Chebii, Mr. Felix Ajuoga, Mr. Douglas Shimonyere, Ms. Linet Tuyia, and Ms. Joyce Afuma.

Indeed, such training minimizes an over-reliance on experts as sources of knowledge, resources, and solutions to issues affecting the University. This discourages dependency relationships, therefore encourages the support staff to take action on local issues among them in order to increase productivity at the workplace.

 By Verna Awuor

Photos by Shiundu Masafu

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