MMUST Equips Staff With Requisite Skills to Promote Integrity and Culture Change in Service Delivery
Masinde Muliro University of Science and Technology (MMUST) has conducted capacity building in a bid to promote integrity and culture change in service delivery. The two-day training which took place at the Kisumu National Polytechnic from 10th to 11th December, 2025, was earmarked for staff in grade eight and nine. Organized by the Office of the Registrar (Administration) led by the Registrar Administration, Dr. Eglay Tsuma in conjunction with the Office of the Deputy Vice Chancellor- Administration and Finance, the event was coordinated by the Senior Assistant Registrar (Training & Development), Mr. Gregory Muluta.
Vice Chancellor, Prof. Solomon Shibairo speaks to staff during the training workshop.
Speaking as he officially opened the training workshop, the Vice Chancellor, Prof. Solomon Shibairo reaffirmed the University’s commitment to equipping and retooling of staff for optimal performance.
“We are committed to the welfare of our staff. Not only have we managed to pay salaries, but we have also effectively met our statutory obligations. This training is one of the modern ways through which we are ensuring high level capacity building and retooling of staff at MMUST,” said Prof. Shibairo.
Deputy Vice Chancellor, (Administration and Finance), Prof. John Kuria Thuo emphasizes a point to staff during the training workshop.
The Deputy Vice-Chancellor (Administration and Finance), Prof. John Kuria Thuo pointed out that the University has allocated reiterated the VC saying that capacity building will be conducted for staff of all cadres to ensure efficient service delivery.
Thanking the University Management for supporting and approving the training Dr. Tsuma stated that this initiative is part of MMUST’s ongoing efforts to develop a well-rounded workforce capable of adapting to the rapidly changing educational and societal landscape.
Dr. Eglay Tsuma invites the VC, after her remarks.
Some of the topics covered during the training included: ‘MMUST Vision, Mission & Service Delivery Charter’ by Mr. Josephat Shigogodi; ‘Organization Culture and Behaviour Change’ as well as ‘Communication / Customer Care Skills and Protocol Etiquette’ by Prof. Kenneth Simala; ‘Corruption Detection and Prevention in the Public Sector’ as well as ‘Public Service Ethics and Integrity/ Code of Conduct and Ethics’ by Dr. Evans Oruta; ‘Staff Empowerment on HIV/AIDS and Gender Issues for a Healthy University Community’ by Dr. Roselyne Abwalaba; and ‘Staff Welfare Issues’ by Bernard Ooko.
Some of the critical areas covered included ‘Staff Performance Appraisal’ by Dr. Eglay Tsuma; ‘Occupation, Health and Safety’ as well as ‘Labour Laws’ by Prof. Robert Egessa; ‘Psychological Planning for Retirement and Performance Management/ National Values and Principles of Governance’ by Prof. Joseph Nasongo ; ‘Stress Management & Counselling Skills and Time Management & Critical Thinking Skills’ by Prof. Kenneth Otieno; ‘Career Progression, Training and Placement’ by Mr. Silas Magonya; ‘Management of Scheduled Absence’ by Ms. Lilian Kundu; ‘Quality Standards and Academic Integrity’ by Mr. Jairus Owunza; ‘Data Protection Regulations’ by Mr. Geoffrey Ouma and ‘Team Building Skills’ by Ms. Edna Sabiri.
Ms. Agnes Amugamwa addresses the participants on behalf of KUSU leadership
Some of the key ‘take-home’ lessons that emerged during the training included the importance of a positive organizational culture, the right etiquette and communication at the workplace, zero corruption and staff welfare issues. Staff members expressed appreciation for the opportunity to learn new skills and gain insights that will enhance their performance both at work and in their personal lives. The training is part of the MMUST’s broader strategy to strengthen institutional capacity and foster an environment conducive to learning, collaboration, and innovation.
A section of participants keenly follow the presentations during the training.
Session chairpersons and rapporteurs of the well-organized training included; Mr. Silas Magonya, Dr. Lilian Andeyo, Ms. Lilian Kundu, Ms. Joy Afuma, and Mrs. Jackline Munyoki. Other members of the secretariat were Ms. Sara h Nanga and Mr. Paul Kimutai.
Clearly, MMUST is on the right trajectory regarding modern staff capacity building, culture change and effective service delivery.
By Lydia Anyonje and Linet Owuor
