The one-week Customer Service celebrations hit its climax today Friday, 8th October 2021 with an auspicious closing ceremony graced by the Vice Chancellor, Prof. Solomon Shibairo. Speaking during the event, the Vice Chancellor applauded the Directorate of Corporate Communications and Marketing (DCCM) for their productive work which has put MMUST in good light. He stressed on the importance of commemorating Customer Service Week stating that it is a time when we raise awareness of the value of customer service. “Effective and quality customer care service improves our reputation and attracts more students to this institution. I urge you to continue offering quality services to all the clients visiting MMUST,” added the Vice Chancellor.

“We can only be a premier University if we treat people well and attract them to this institution. Let us embrace good communication, positive attitude and humility while serving our clients” encouraged Prof. Charles Mutai, the Deputy Vice Chancellor (Planning, Research and Innovation).

Prof. Hussein Golicha, the Deputy Vice Chancellor (Academic and Students Affairs) appreciated the good work the Directorate is doing and assured the team of his support to ensure more visibility of the University. Notably, Prof. Peter Odera, the outgoing Acting Deputy Vice Chancellor (Academic and Students Affairs) attested to the credibility of the Directorate whose output has been visible. He advised staff in the Directorate to continue serving the University whole-heartedly.

Other notable invited guests included Prof. Thomas Sakwa, Ag. Registrar (Academic Affairs), Prof. Gordon Ng’uka, Director, Open Distance and Electronic Learning (ODeL), Prof. Peter Bukhala, Director, Research and Postgraduate Support and Prof. Edwin Wamukoya, Dean, School of Public Health, Biomedical Sciences & Technology. The speakers noted that prayer is a vital aspect we need to practice for the success of our institution.

The Customer Service week celebrations were steered by the Director, DCCM Dr. Lydia Anyonje, the Public Relations Officer, Ms. Brendah Kabindio and the Marketing Officer, Mr. James Muriithi.

By:Linet Owuor, Caren Mutoro, Charity Idaya

Photos:Wilberforce Shiundu