MMUST Hosts Comprehensive Staff Training Program to Boost Productivity and Service Delivery
Masinde Muliro University of Science and Technology (MMUST), on 19th and 20th of June 2025 held a two day staff development training workshop aimed at enhancing productivity and improving service delivery across the institution. The workshop was held at the Kisumu Hotel in Kisumu County. This specialized training for staff members in the Kenya University Staff Union (KUSU) category is part of a comprehensive capacity-building program. The training program has been underway, targeting different cadres of staff under KUSU ranging from grade 5.
The event was graced by MMUST Ag. Vice Chancellor, Prof. Hussein Golicha, who emphasized the university’s commitment to human resource development and institutional growth. Prof. Golicha highlighted the critical role that well-trained staff play in achieving the university’s strategic objectives and maintaining its position as a leading institution of higher learning in the region. “This training initiative represents our dedication to empowering our workforce with the necessary skills and knowledge to deliver exceptional service,” said Prof. Golicha. “We recognize that our staff are our greatest asset, and investing in their professional development is essential for the continued growth and success of our institution.” He added.
Prof. Hussein Golicha, making his remarks during the closing ceremony of the training workshop
Speaking during the official opening of the training workshop, The Deputy Vice Chancellor Administration and Finance Prof. John Kuria Thuo noted that in today’s rapidly evolving higher education landscape, the success of MMUST depends not only on academic prowess but also on our ability to adapt, innovate, and deliver services that meet the highest standards. He stressed that this training initiative is designed to equip staff with the tools, knowledge, and skills necessary to enhance your productivity and contribute meaningfully to our institutional goals.
“As we invest in your professional growth, we are investing in the future of MMUST. The knowledge and competencies you gain here will directly translate into improved student experiences, more efficient administrative processes, and stronger community partnerships. I encourage you to actively participate, share your experiences, and embrace the learning opportunities before you. Your dedication to self-improvement reflects the spirit of excellence that defines our institution,” said Prof. Thuo.
Prof. John Kuria Thuo making his remarks during the official opening of the training workshop
The workshop focused on various aspects of productivity enhancement, including modern work methodologies, customer service excellence, teamwork, and efficient resource utilization. The university’s investment in staff development comes at a time when higher education institutions are facing increasing pressure to demonstrate value and efficiency in their operations. By prioritizing human resource development, MMUST is positioning itself to meet these challenges while maintaining high standards of academic and administrative excellence.
The training program forms part of MMUST’s broader institutional development strategy, which includes infrastructure improvement, academic program enhancement, and research capacity building. University management has indicated that similar training initiatives will be extended to other staff categories in the coming months.
Prof. Hussein Golicha, who was representing the Vice Chancellor issuing certificates to participants after the training
According to the Registrar Administration Dr. Eglay Tsuma, as the program progresses to subsequent phases, MMUST expects to see measurable improvements in service delivery, staff morale, and overall institutional performance. The university has committed to regular evaluation and feedback mechanisms to ensure the training achieves its intended objectives.
The Registrar Administration, Dr. Eglay Tsuma, addressing staff trainees
The KUSU leadership was represented by Mr. David Khamala (Branch Chairman) and Mr. Gregory Lidzanga (Branch Secretary). They appreciated the opportunity to enhance staff professional skills and contribute more effectively to the university’s mission. They noted that the training provided valuable insights into best practices that would help them deliver improved services to students, faculty, and other stakeholders. Mr. Lidzanga conveyed gratitude the University Management for this training opportunity to their members saying it’s a sign of strategic leadership from the University Management led by the Vice Chancellor, Prof. Solomon Shibairo. He further said that through this training,staff are going to change their attitude, hence improving their productivity.
Staff following presentations during the training workshop
The participants at the Kisumu Hotel training were trained in the following areas: ‘Stress Management and Counselling Skills’; ‘Time Management and Critical Thinking Skills’- by Prof. Kenneth Otieno, ‘Organization Culture and Behavior Change’ by Prof. Kenneth Simala; ‘Occupational Health and Safety’- by Prof. Robert Egessa, ‘Corruption Detection and Prevention in the Public Sector’; ‘Public Service Ethics and Integrity’ – by Dr. Evans Oruta, ‘Communication Skills and Protocol Etiquette’; ‘Communication/ Customer Care Skills and Protocol’- by Prof. Kenneth Simala, ‘Psychological Planning for Retirement and Financial Management’- by CPA Jared Rading, ‘Labour Laws’- by Prof. Robert Egesa, ‘Staff Welfare Issues’- by Mr. Bernard Ooko, ‘Employee Productivity and Performance Management’- by Prof. Joseph Nasongo, ‘Career Progression, Training and Placement’- by Mr. Silas Magonya and ‘Team Building Skills’- by Dr. Issa Kweyu.
This training program underscores MMUST’s position as a forward-thinking institution committed to excellence in all aspects of its operations. With continued investment in human resource development, the university is well-positioned to maintain its reputation as a center of academic and professional excellence in the region.
