KUDHEIHA MMUST staff follow keenly during the skills, retirement and culture change training at Kisumu Hotel.
Masinde Muliro University of Science and Technology’s efforts to improve service delivery have continued as it rolled out Phase II of Capacity Building for Support Staff. The two-day exercise, which focused on the Kenya Union of Domestic, Hotels, Educational Institutions, Hospitals and Allied Workers (KUDHEIHA) MMUST staff, was conducted from 18 to 19 December, 2023 at Kisumu Hotel. The training workshop, organized by the office of the Registrar Administration, was officially opened by the Deputy Vice Chancellor (Administration and Finance)-Prof. John Kuria Thuo, who was representing the Vice Chancellor-Prof. Solomon Shibairo.
Speaking during the official opening ceremony, Prof. Thuo reassured all the participants at the event that the University values all employees regardless of their cadre. “The University recognizes all efforts by MMUST staff to contribute towards the achievement of the organizational goals. I therefore urge you to remain committed and give your best in order to make this University even more successful,” stated the DVC. Regarding occupational health and safety, Prof. Thuo said that the University has been equipping staff with soap and safety gear, adding that it will continue to do so.
Prof. Thuo gives his remarks during the KUDHEIHA MMUST staff training at Kisumu Hotel.
Registrar Administration, Dr. Eglay Tsuma, urged staff to continue working hard and providing the best service to clients in order to ensure that MMUST builds a culture of excellence in service delivery. “The University is keen on conducting capacity building for staff across all the Departments and I am happy that we are now undertaking Phase II of our planned capacity building exercise,” said Dr. Tsuma.
Just like the Phase I of this training which took place from 9th to 10th March 2023 at the Farm View Hotel-Busia, the participants at the Kisumu Hotel training were trained in the following areas: ‘Organization Culture and Behavior Change’; ‘Occupational Health and Safety’- by Prof. Robert Egessa; ‘Records Management, Planning and Organizing Skills’- by Dr. Rose Auma, , ‘ Stress Management and Counselling Skills’; ‘Time Management and Critical Thinking Skills’- by Prof. Kenneth Otieno, ‘Career Progression, Training and Placement’- by Mr. Silas Magonya, ‘Communication Skills and Protocol Etiquette’; ‘Public Relations and Customer Care Skills’- Dr. Lydia Anyonje, ‘Team Building Skills’- by Dr. Issa Kweyu and ‘Psychological Planning for retirement and Financial Management’- by CPA Jared Rading.
Ms. Nancy Okapesi asks a question during the plenary session on day-one of the training.
The continued efforts by MMUST to capacity-build its support staff is certainly a great move for the University. Such training is crucial to ensuring that the support staff keep up to date with the current trends in their various professions, hence upscaling productivity for the entire institution. There is no doubt that this will help MMUST to attain its set goals and objectives.
By Dr. Lydia Anyonje and Wangari Wambugu
